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IMA New Mediator Course

The essential introductory mediation training program. 40+ hours of dynamic classroom instruction, online foundational content, role plays and simulations.

This is the essential introductory mediation course. It is a cutting-edge certificate program for new mediators to build skills and confidence.

  • When:
    • Self-paced portion opens one week before classroom training
    • Classroom training: April 18, 19 and 20, 2018, 8:30am-4:30pm
  • Where: Scottsdale, Arizona

Our blended learning approach includes live coaching, community support, online self-paced learning, hands-on practice and dynamic classroom instruction from professional mediator, Kate Otting.

This course is perfect for you if:

  • You are frustrated by disagreements that don’t make sense or escalate for seemingly no reason at all
  • You have experienced conflicts that get in the way of your team’s success
  • You are considering launching your own mediation practice
  • You want to enhance your skills in negotiation, communication, listening and/or managing people
  • You took mediation training ages ago and want to refresh your skills

The IMA New Mediator Course is the introductory-level course for anyone who wants to learn how to mediate. The curriculum in this course exceeds the 40-hour requirements of most court-annexed and community mediation programs. Our courses are designed to maximize your time and your learning.

This course bundle includes:

  • IMA Conflict Manager - an online course that provides the instructional foundation for mediators
  • IMA New Mediator - some online instruction blended with three days of dynamic, hands-on instruction from a professional mediator

We combine videos of real and simulated mediations, homework and in-class experiential training. Participants receive certificate upon successful completion of each course.

Whether you plan to use mediation skills formally or informally, this course will benefit you.

The first mediation course Kate took was dreadful. She explains, "We sat through lectures that explained what mediation was. (Like everyone else, I slept through those.) Coaches constantly told us what we were doing wrong. We were handed scripts to memorize." In other words, after experiencing chaotic, uninspiring, overwhelming and disempowering training, Kate Otting understood why the field was stagnant. Courses in the early days left no room for personal development or unique approaches to mediation.

Kate has revolutionized mediation training. Most mediation courses are 5 days of classroom teaching. While many mediator-trainers have kept up with the latest research and terminology, most courses are not accessible to busy, working professionals. With over 25 years in the field, Kate learned to take out many of the elements of the agenda that can be done ahead of time, at your own convenience, to help you get some of the foundational materials and instruction before you engage in the hands-on learning. You will then enter the classroom, prepared with a solid understanding of mediation, ready to begin practicing and building skills. We have removed nothing from that original 40-hour course format. In fact, there are plenty of bonus materials for you to explore!

This course may meet CLE requirements for attorneys, as well as continuing credits for other professions.


Your Instructor


Interaction Management Associates
Interaction Management Associates

Courses Included with Purchase



IMA New Mediator
The essential introductory mediation course with 40+ hours of blended learning, dynamic instruction and expert coaching.
Interaction Management Associates
IMA Conflict Manager
Online content with foundational lessons and strategies designed to help you productively engage in conflict with confidence.
Interaction Management Associates
$678

Original Price: $678


Frequently Asked Questions


When does the course start and finish?
There are two components to this course. The course starts when the online portion opens. After that date, you will have full access to work on it at your own pace. The in-class portion is approximately three days long. Check the main page for the schedule and location of the training for which you are considering registering.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to the online portion of this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 14 days and we will give you a full refund.
What can I do with my Certificate of Completion in Mediation?
A certificate may qualify you to mediate in most courts and it often satisfies continuing education requirements for professionals. In most places, there is no process to officially "certify" mediators. Participants should check with local jurisdictions to find out what you may need in order to be an official mediator wherever you may wish to mediate. More than likely, this course will meet or exceed the requirements. We can guarantee you this: upon successful completion of the course, you will receive a Certificate of Completion.
Who should take this course?
Anyone who wants to learn how to mediate conflicts, whether in the workplace, within their professions, in communities, in the classroom, within organizations, as volunteers or as parents. Being a third party interventionist requires not only the foundational training included in the online portion of this program, but also the hands-on guidance, practice and support provided in the in-person portion of this training.
What kind of education or experience do I need before taking this course?
None! There are no prerequisites. People from all backgrounds take mediation training. The beautiful thing is that it does not require you to have special training or degrees. In fact, you'll hear some people with advanced degrees say they struggle to "unlearn" many of the things they've been taught before taking mediation training.
What can I do with mediation training?
You could launch a career as a mediator or use this course to boost your skills in your current career. You will learn how to better manage conflicts between people. It can improve the way you supervise, manage, volunteer, parent or participate in your community!

This course is not open for enrollment.