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IMA Conflict Manager
Welcome
How to use this content (0:45)
About the curriculum (2:14)
About us (2:38)
Let's start with you
Your reaction to conflict (2:29)
What's your number? (2:39)
How do you define conflict?
Conflict style assessment
Know your biases (1:22)
Perspectives (1:11)
Other optional assessments
Introduction to conflict management
Overview (0:40)
ADR (2:20)
Sources of conflict (2:56)
BATNA (6:14)
Conflict iceberg (1:00)
Positions and interests (3:54)
Quiz
Conflict engagement strategies
Overview (1:09)
Suspend reaction (4:00)
Lean in (7:59)
Reframe (1:34)
Connect (3:25)
Educate (2:35)
Quiz
Mediation primer
Overview (2:48)
Sample mediation (23:49)
Mediation frameworks (3:02)
The mediation process (7:48)
Standards for mediators (2:08)
Quiz
Wrap-up and extras
What's your number? (Part II) (0:39)
Conflict management resources
Evaluation of this course (IMA Conflict Manager only)
Final Assessment
The mediation process
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