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IMA New Mediator - Winter 2019

The essential introductory mediation course with 40+ hours of blended learning, live instruction and expert coaching.

  Enroll in Course

This is the essential introductory mediation course. It is a cutting-edge certificate program for new mediators to build skills and confidence.

Our blended learning approach includes live coaching, community support, online self-paced learning, hands-on practice and dynamic classroom instruction.

This course includes the following components:

  • SELF-PACED CONTENT:
    • WHEN: Available immediately upon registration
    • Approximately 10-20 hours of foundational content
    • Assessments, worksheets and video library
    • Optional bonus content and reading materials
    • Complete before live instruction begin

  • LIVE VIRTUAL INSTRUCTION:
    • WHEN: December 3, 5, 10 & 12, 2019, 8-10:00 AM MST/UTC-7 (convert)*
    • In addition to the self-paced portion
    • Participate in live discussions and experiential exercises
    • Led by Kate Otting, professional mediator and trainer for over 20 years

  • COACHED MEDIATION SIMULATIONS
    • WHEN: Participants have up to six months from registration to complete
    • Virtual mediation role play simulations to practice your skills
    • Includes 12 one-hour live sessions
    • Online mediation training and live support included

This course is perfect for you if:

  • You are frustrated by disagreements that don’t make sense or escalate for seemingly no reason at all
  • You have experienced conflicts that get in the way of your team’s success
  • You are considering launching your own mediation practice
  • You want to enhance your skills in negotiation, communication, listening and/or managing people
  • You took mediation training ages ago and want to refresh your skills

The IMA New Mediator Course is the introductory-level course for anyone who wants to learn how to mediate. The curriculum in this course exceeds the 40-hour requirements of most court-annexed and community mediation programs. Our courses are designed to maximize your time and learning.

We combine videos of real and simulated mediations, homework and live experiential instruction. Participants receive certificate upon successful completion of each course.

Whether you plan to use mediation skills formally or informally, this course will benefit you.

The first mediation course Kate took was dreadful.

She explains, "We sat through lectures that explained what mediation was. (Like everyone else, I slept through those.) Coaches constantly told us what we were doing wrong. We were handed scripts to memorize."

In other words, after experiencing chaotic, uninspiring, overwhelming and disempowering training, Kate Otting understood why the field was stagnant. Most mediation courses require 5 full days of classroom teaching. They leave little room for personal development or unique approaches to mediation.

Kate has revolutionized mediation training. While many mediator-trainers have kept up with the latest research and terminology, most courses are not accessible to busy, working professionals. With over 25 years in the field, Kate learned to take out many of the elements of the agenda that can be done ahead of time, at your own convenience, to help you get some of the foundational materials and instruction before you engage in the hands-on learning. You will then enter the live portions of the course, prepared with a solid understanding of mediation, ready to begin practicing and building skills. We have removed nothing from that original 40-hour course format. In fact, there are plenty of bonus materials for you to explore!

This course may meet CLE requirements for attorneys, as well as continuing credits for other professions.


*Click here to convert from times listed in UTC -7/MST to your local time zone


Courses Included with Purchase



IMA Mediation Simulation Lab
Advance your mediation skills with coaching, feedback and support in 1-hour small group sessions
Interaction Management Associates
$619
IMA Conflict Manager
Online content with foundational lessons and strategies designed to help you productively engage in conflict with confidence.
Interaction Management Associates
$678

Original Price: $1,297


Frequently Asked Questions


When does the course start and finish?
There are three components to this course: self-paced content, live instruction and mediation simulations. The course starts once you are enrolled in the self-paced portion. After that date, you will have full access to work on it at your own pace before the scheduled live instruction begins. You will also receive information about how to sign up for the mediation simulations once you are enrolled in the course. Check the main page for the schedule and location of the training for which you are considering registering.
How long do I have access to the course?
After enrolling, you will have access to the online portion of the course, including access to the required 12 simulations, for up to six months, or until you receive your Certificate of Completion.
What can I do with a Certificate of Completion in mediation?
A certificate may qualify you to mediate in most courts and it often satisfies continuing education requirements for professionals. In most places, there is no process to officially "certify" mediators. Participants should check with local jurisdictions to find out what you may need in order to be an official mediator wherever you may wish to mediate. More than likely, this course will meet or exceed the requirements. We can guarantee you this: upon successful completion of the course, you will receive a Certificate of Completion.
Who should take this class?
Anyone who wants to learn how to mediate conflicts, whether in the workplace, within their professions, in communities, in the classroom, within organizations, as volunteers or as parents. Being a third party interventionist requires not only the foundational training included in the online portion of this program, but also the hands-on guidance, practice and support provided in the in-person portion of this training.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied, contact us in the first 30 days of your purchase or first payment (if on payment plan) and we will give you a full refund. We cannot refund scholarship recipients. If you find you are unable to make the live portion of the course, please contact us, as we may be able to enroll you in our next course, for a nominal transfer fee.
What kind of education or training do I need before taking this course?
None! There are no prerequisites. People from all backgrounds take mediation training. The beautiful thing is that it does not require you to have special training or degrees. In fact, you'll hear some people with advanced degrees say they struggle to "unlearn" many of the things they've been taught before taking mediation training.
What can I do with mediation training?
You could launch a career as a mediator or use this course to boost your skills in your current career. You will learn how to better manage conflicts between people. It can improve the way you supervise, manage, volunteer, parent or participate in your community!
Does this course qualify for continuing education (CLE, CEU, CPE, etc) credits?
This course may meet continuing education requirements for attorneys, mental health professionals, teachers, accountants, as well as continuing credits for other professions. It is incumbent upon participants to check with the appropriate governing body, agency or jurisdiction.
How often do you offer this course?
We offer this every 3-12 months, depending on the number of people on our waiting list.
What if I can't make some of the live portion of the course?
Participation in the live portion is mandatory. It's important that you clear your calendar and ensure you have the proper equipment to participate in the live portion of the course. Most mediation courses require participants to clear five full days for instruction. We have created a platform that is convenient for you to receive top-quality mediation training.
What equipment is required?
Participants must have the following equipment: - a laptop or tablet with a working webcam, microphone and speaker/headphones - stable internet/wifi connection If you do not have the proper equipment, contact [email protected] to see if we will be in your area for a classroom-based course.

Get started now!